The Village of Alix hires new CAO

Written by ECA Review


Alix’s new chief Administrative Officer (CAO) Troy Jenkins brings vast knowledge, from 15 years as CAO and former political experience to private sector managerial experience, to his new role.

He worked as CAO in the North West Territories and Nunavut, as well as Vulcan, Ab.  He also understands what it’s like to be sitting at the other end of the table as a politician, being the youngest councillor ever elected to a municipality in Cape Breton, Nova Scotia in 1997 at the age of 24.

“I see things from two different perspectives as a former municipal councillor and now being a CAO for 15 years,” said Jenkins. “You certainly see things from both perspectives. I think that’s important.”

He also served as president of an FM radio station and was elected to a school board in the North West Territories and served as chairperson.

Jenkins has been a volunteer firefighter for 15 years and served in other volunteer community groups.

“That’s a very important part of the CAO job, to give back to the community where they serve.

That’s not only an obligation for the administrator but something I really enjoy doing and I’m looking forward to that in Alix.”

When arriving in a new community, Jenkins likes to get to know the municipal staff.

“The staff certainly is the most important part of the municipal unit. We are staffed to do the work on a daily basis that provide the services to the people of our community.”  During the first few weeks Jenkins met individually with each staff member.

“We have a very talented and dedicated group of professionals here. I’m extremely proud to serve with them. I have worked with a lot of people over the years and the staff at Alix are second to none. That is certainly one thing that has impressed me since I have arrived here.”

The next thing Jenkins would like to do is get to know the community and the people.

“I like to meet as many people in the community as possible. Everyone has been extremely friendly.”  He welcomes input from residents and has already met with dozens of residents and community groups.

“I think those meetings have been very positive and I’m looking forward to working together and bringing some positive change to the community.  I have an open door policy here at the office and run a very transparent administration.”

He said any information that the public requests he’s more than happy to provide what is legally within his power to provide. Any information he isn’t able to provide, Jenkins says he informs residents why.

There will always be differences of opinion but it’s important to keep the lines of communication open, he said.

“If I can provide information that is within my power to do so I will. But I will not allow for individuals to abuse my staff. That is the only line I draw in the sand and that’s very clear. Otherwise, I’m very willing to speak to anyone.

“I have a personality where I tend to get along with everyone that comes in my office. I treat people with respect and empathy and I take their concerns seriously and try do everything possible to (resolve issues.)

“Sometimes people don’t like the answer but I provide them with the reason behind it and that’s the way I operated during my career and the way I will operate while I’m here in Alix.”

So far Jenkins says he likes what he has seen of Alix.

“It’s a very nice community. We have a very closeknit group of people that really want to see their community do well, they want to do whatever they can to help. There are some wonderful volunteers here that give a lot of their time.”

When not working Jenkins enjoys photography. In the arctic he photographed wildlife, scenery and the northern lights.

Moving forward in Alix, one of the biggest challenges is infrastructure.

“That is certainly common among small communities.”

Jenkins said the village has a long-term capital plan in place, which he will watch very closely and ensure that it meets the needs of the people.

Currently, administration is reviewing the village’s operations and plans to make recommendations to council in the coming months.

He encourages residents to talk to him.

“I’m certainly willing to listen to them. That’s a big part of the CAO’s job, come to the community to learn about it.”

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ECA Review