From the Chris Hall playbook: if you fail to plan, you plan to fail.
An accurate paraphrase of what small business specialist Hall said in his keynote address at the Three Hills and District Chamber of Commerce awards annual evening Sept. 18.
But when 70 per cent of Canada’s small business owners do not have a succession plan, Hall said something as simple as a well-thought-out strategy can prevent decades of business building from being ruined by family in-fighting, customer confusion, and employee tension.
“With only 30 per cent of small business owners having a written exit plan,” said Hall, “it makes sense to prepare a strategy and follow it, without being swayed by negative reactions from family or business partners.”
In conducting the Chamber’s 2018 awards ceremony, President Jeannette Austin had nothing but praise for all nominees, commenting specifically on the quality of all involved in the process.
She said there were two awards available this year: Customer Service and, Overall Excellence.
Of the six Customer Service nominees, the Three Hills Health Food Store was selected.
In reviewing how this store seeks to serve customers well, Austin mentioned placing special orders, doing in-store online research with customers, and conducting monthly health-related meetings with a guest speaker.
The award was accepted by Manager Rebekah Brown.
The Overall Excellence Award attracted seven nominees, with Daniel and Linda Smith’s Good Knights Entertainment taking the top spot.
This medieval-themed business, located in Kneehill County south of Three Hills, offers immersive overnight and day experiences that include archery, sword fighting classes, and period accurate costumes and food.